CableFAX Publishes, in Partnership with The Cable Center, "Customer Experience Management Guidebook: Lessons and Insights for the Cable Industry&
Arguably the area that cable has spent most of its time and energy addressing in the past few years is customer service. To share some of today’s best practices in customer care and customer experience management, CableFAX, in collaboration with The Cable Center, has published a guidebook, Customer Experience Management: Lessons and Insights for the Cable Industry. Intended exclusively for the cable industry, the book presents the collected customer experience expertise of cable executives, international business people, consultants and academics. The result is a practical strategy document bolstered by the theoretical and academic underpinnings of customer experience management, the school of thought that is revolutionizing the field ...

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